FAQ

Custom Saddle Manufacturing

What types of trees do you use?
County Saddlery perfects traditional methods of saddle manufacturing using laminated beechwood trees.

 

Saddle & Horse Evaluation

How long does a full evaluation take?
Typically a full evaluation can take two or three hours, depending on how many saddles you would like to test ride in.

How do I measure seat size?
The seat size of a saddle is measured from the head pin to the center of the cantle.

How long will it take to get my new custom fitted saddle?
County employs only the most skilled craftsmen in the trade, and while we all want your saddle to be here yesterday, the average time from initial fit to the delivery at your door is averaging 10-14 weeks.  If we under-promise and over-deliver, you will be pleasantly surprised. With other companies, you could expect a turnaround time of six months or greater.

 

Saddle Sales Process

Can you travel to Oklahoma and sell me a saddle?
Yes, my standard trip fee applies.I also travel to Arkansas, Louisiana and all of Texas

Do you go to any horse shows?
Yes, I attend as many horse shows as possible in my territory throughout the year. To see if I will be attending an event near you, or to get a current list of the shows on my schedule, contact me or check my Calendar.

How long have you been fitting saddles?
With over 20 years experience in the industry, I have been fitting saddles for roughly two decades. I fully understand the importance of saddle fit, and the necessity of balance for the horse and for the rider alike. A proper fitting saddle can improve the overall performance of the horse and increase the skill of the rider, which is the ultimate goal. I continue to increase my education and skill as a professional through extensive training with Master Saddlers and the Master Saddlers Association.

How many types of saddles do you sell?
214-Saddles sells County Dressage Saddles, Jumping Saddles and (All-Purpose) Multi-Purpose Saddles. Currently there are 12 models, plus custom variations on each.

What color options are available?
We have four standard color options, light to dark:

  • Cognac
  • Chestnut
  • Brown
  • Black

We are able to offer a multi-colored saddle upon request (additional charges may apply)

What are my leather choices?
Only the Finest cuts of leather actually make it to a County saddle.
There are several texture options available for your saddle configuration. Some of these are the standard configuration for a specific saddle while some configurations might have an additional upgrade charge.

  • Smooth
  • XTR – Elephant Print
  • Bull Covered

How long will it take to get my new custom fitted saddle?
County employs only the most skilled craftsmen in the trade, and while we all want your saddle to be here yesterday, the average time from initial fit to the delivery at your door is averaging 10-14 weeks.  If we under-promise and over-deliver, you will be pleasantly surprised. With other companies, you could expect a turnaround time of six months or greater.

Do you sell used saddles?
New saddles come with the best warranty and are guaranteed as the optimal fit for you and your horse. However, we do understand that some budgets do not always allow for this.  We do sometimes have gently used/demo saddles, which can fit the horse and rider as well as a brand new saddle, but the selection is limited to the supply on hand.  We are not a used saddle dealer, so the limited selection of saddles in our demo inventory may vary in size, style and color. We recommend a new saddle for your and your horse because you both deserve it.

What is your tree change policy?
If the horse you had the saddle fit for drastically changes shape enough to require a new tree size within the first 12 months of receiving your new custom saddle, County Saddlery will replace the tree on the new saddle for a nominal $500.00 fee.

What kind of Guarantee do you offer?
The initial fit guarantee is included in the price of the initial fitting after the client receives the new saddle and a county representative has performed the initial fit.

What kind of Warranty does County Saddlery offer?
County Saddlery offers a lifetime warranty on all County trees, even accidental damage for the parts only (labor and shipping charges may apply). There is a Five-year unconditional warranty for County trees under normal use and normal conditions (determined by manufacturer) parts and labor are included (shipping charges may apply).  There is a Two-year warranty against all defects in materials and craftsmanship, which lead in failure of the product to perform. There is an additional two-year warranty on parts and materials (labor and shipping charges may apply). County at its sole discretion may repair the defects or replace the saddle. All other claims Must be reported within 15 days of receipt of the product. Shipping costs to and from the manufacturer for repairs is not included. All repairs must be authorized by County Saddlery, Inc. and performed at the County Saddlery Factory, or by an authorized Saddler/Saddle Repair professional.  Warranty for new and demo/used saddles are calculated by the date the saddle was manufactured as indicated by the serial number on the saddle

 

Saddle Flocking & Repairs

Can you flock other brands of saddles?
As a County Saddlery representative, I feel that the most important part of my duty is to ensure optimal fit for the horse and rider.  Having said this, I only work on County saddles.

Do you make repairs?
I only perform work/repairs on County Saddles.  If the scope of the work is beyond the realm of what I can do in the field, I may refer you to an authorized County Saddlery Repair person.